Shipping policy
Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or public holidays. During high-demand periods, processing may take slightly longer.
Shipping Times Once dispatched, estimated delivery times are:
- 🇩🇪 Germany: 3–7 business days
- 🇪🇺 Europe (EU): 7–14 business days
- 🌍 International (US, CA, AU, UK, etc.): 10–21 business days
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2–3 business days for tracking information to update.
Customs & Import Duties For international orders, customs fees or import duties may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our pricing.
Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at [your email] and we will investigate with the carrier.